Global Services & Support

To successfully manage today’s complex assembly processes at all levels, you need timely professional services that leverage specialist experience and resources. Universal Instruments’ Global Services portfolio is the most comprehensive service infrastructure in the industry, extending the traditional, reactive service model to build a proactive services partnership role and deliver the right answers when you need them. A modular package of support initiatives maximizes the value of your equipment, operators, and processes, and is backed up by Universal’s in-depth technical knowledge, global infrastructure, and cooperation with the world’s foremost commercial and academic institutions.

Partner with Universal Instruments to focus on core activities and get the maximum return on your investment. Trust us for responsive technical support and maintenance. Work with us to drive your technologies forward. And build on our knowledge to take the lead in your market. Whatever your most urgent challenges – maximizing uptime, introducing new processes or components, radically reshaping your assembly capabilities – Universal Instruments’ Global Services delivers lasting value.

Contact Support

Contact Us Global telephone and email contact information Technical Support Request Form Expedites support for troubleshooting, software issues, and other help requests More...

On-Site Services

Installation & Startup Support Startup made easy Block Service Program Exactly what you need Extended Warranty Programs Customized support for maximum productivity More...

Laboratory Services

Advanced SMT Lab, Binghamton, NY, USA Investing in science for serious returns Advanced Process Laboratory, Shanghai, China Delivering knowledge for competitive advantage Area Array Consortium More...

Product Training

How Do I Register? Registration process and additional information Training Locations Global training center locations Course Descriptions Course Descriptions found here More...

Product Documentation

Log In or Manage My Account Log in to your MyUniversal account or edit your personal profile page. Register Register for a myUniversal account and establish a user name and password. Why Register? An overview of the benefits of registering for a myUniversal account. More...

Product Support Status

Product Support Status A complete listing of all Universal Instruments equipment with active support status More...

Software Support

Software Revision Notes For registered MyUniversal account users Machine Software Updates (Supplement Releases) For registered MyUniversal account users Request a Software Upgrade For registered MyUniversal account users More...

Knowledge Base

Log In or Manage My Account Log in to your MyUniversal account or edit your personal profile page. Register Register for a myUniversal account and establish a user name and password. Why Register? An overview of the benefits of registering for a myUniversal account. More...

Second User Equipment Registration and Support Policy

Contact Support Global telephone and email contact information, as well as access to our Technical Support Request Form More...

For more information, contact a Universal Sales Rep.