Global Services & Support

To successfully manage today’s complex assembly processes at all levels, you need professional services that leverage specialist experience and resources. Universal Instruments' Global Services delivers lasting value and support throughout all phases of the ownership experience.

Whatever your most urgent challenges – maximizing uptime, introducing new processes or components, radically reshaping your assembly capabilities – Universal Instruments’ Global Services are here to deliver answers. We have over 40 years’ experience supporting electronic manufacturers operating at the frontiers of assembly technology and a global infrastructure of field engineers, application engineers and trainers to implement that knowledge to get the most out of your investment.

Introductory Support Phase

Standard Support Phase

Support Continuance Phase

Product Training

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Support Resources

Product Support Status

Product Support Status A complete listing of all Universal Instruments equipment with active support status More...

Software Support

Software Revision Notes For registered MyUniversal account users Machine Software Updates (Supplement Releases) For registered MyUniversal account users Request a Software Upgrade For registered MyUniversal account users More...