Field Engineer

Posting Date: September 22, 2005
Location: Crystal Lake, IL/Detroit/Auburn Hills, MI

Position Description
Supporting customer base in the Columbus, OH area, the Field Engineer installs, services and maintains Universal machines and systems. The successful candidate will also train customers on operation, programming and maintenance of machines and systems.

Plans customer installations by coordinating customer support logistics and site preparation. Installs Universal machines and systems ensuring customer acceptance is successfully completed in a timely manner.

Trains customers on proper operation, programming and maintenance of Universal machines and systems. Monitors customer's workflow, work methods and processes. Makes operational or process recommendations to achieve optimal machine and system performance.

Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates and retrofits machines and systems with Universal hardware, spare parts and software solutions.

Submits reports on machine and system installations, warranty repairs, overall performance levels, problems and product improvement or enhancement opportunities to Universal product teams and engineering personnel. Collects and analyzes machine and systems performance data as required.

An Equal Opportunity Employer. M/F/D/V

Minimum Requirements
BS or BT degree in a technical discipline OR relevant Associate's degree or equivalent course work in vocational or military training and two to four years related experience. Strong oral, written, interpersonal and problem solving skills are required. Computer literacy is also required.

Desired Requirements
Experience with Universal equipment, willingness to travel, exceptional interpersonal skills, electro-mechanical aptitude, exceptional work and business ethics.

For more information, contact a Universal Sales Rep.